University of Nebraska at Omaha MavCARD Services Cardholder Agreement
The University of Nebraska at Omaha (UNO) MavCARD is the official identification card issued to eligible students, faculty, staff, and affiliates. This agreement establishes the terms, conditions, responsibilities, and policies governing the use of the MavCARD and associated accounts, including MavMONEY and Dining Dollars. By accepting or using a MavCARD, the cardholder agrees to comply with this agreement and all applicable University policies. For instructions on obtaining, replacing, or managing a MavCARD, visit the MavCARD Procedures page.
Definitions
For purposes of this agreement:
-
MavCARD: The official identification card issued by the University of Nebraska at Omaha.
-
Cardholder: The individual to whom a MavCARD is issued.
-
University: The University of Nebraska at Omaha (UNO).
-
Student: An individual officially enrolled in courses at UNO, including full-time, part-time, undergraduate, graduate, and non-degree-seeking students.
-
Faculty or Staff: An individual employed by UNO in a full-time, part-time, or temporary position.
-
Affiliate: An authorized individual with an official relationship with the University who is eligible to receive a MavCARD, including contractors, visiting scholars, emeritus faculty, sponsored guests, and volunteers.
MavCARD Ownership and Use
The MavCARD is the property of the University and is issued to eligible individuals for the duration of their association with UNO. MavCARDs are non-transferable and may only be used by the individual to whom they are issued. Cardholders may be required to present their MavCARD upon request while on University property or when accessing University services or resources. Cardholders are responsible for protecting and maintaining their MavCARD. A MavCARD may not be altered, duplicated, intentionally damaged, or modified in any manner that interferes with its intended use. The University reserves the right to deactivate, suspend, revoke, or require the return of a MavCARD when necessary to protect University resources, enforce University policies, or address changes in a cardholder's eligibility.
Eligibility, Expiration, and Renewal
MavCARD eligibility is based on an individual's current relationship with the University. MavCARDs issued to students, faculty, and staff remain valid while the cardholder maintains an eligible enrollment or employment status. MavCARDs issued to affiliates may have an expiration date based on the duration of the individual's authorized University affiliation. Renewal or continued use of a MavCARD is subject to continued eligibility and applicable University requirements.
Lost, Stolen, Found, and Replacement MavCARDs
Lost or Stolen MavCARDs
Cardholders are responsible for promptly reporting a lost or stolen MavCARD. Once reported, the MavCARD will be deactivated to reduce the risk of unauthorized use. The University is not responsible for unauthorized use or charges resulting from a lost or stolen MavCARD. Once a replacement MavCARD has been issued, the previous card is permanently deactivated and may not be reactivated if later found.
Found and Unclaimed MavCARDs
MavCARDs turned in to MavCARD Services will be held for 14 calendar days after the cardholder is notified. Unclaimed cards may be destroyed after the 14-day period. If an unclaimed MavCARD is destroyed, the cardholder is responsible for obtaining a replacement and paying any applicable replacement fee.
Replacement MavCARDs
Replacement MavCARDs may be issued to eligible cardholders for lost, stolen, damaged, non-functioning, unclaimed, or otherwise eligible cards. Identity and eligibility must be verified before a replacement MavCARD is issued. Applicable replacement fees are non-refundable. If a replacement is issued for a lost or stolen MavCARD, the replacement fee will not be refunded if the original card is later found.
Damaged or Non-Functioning MavCARDs
Damaged or non-functioning MavCARDs must be surrendered to the University when replaced. Replacement fees may apply based on the age and condition of the card in accordance with the MavCARD Replacement Fee Schedule.
Replacement Fee Schedule
| Definition | Fee |
|---|---|
| First Card Issuance | No Fee |
| Status Change (Student to Employee, etc.) | No Fee |
| Legal Name Change (with documentation) | No Fee |
| Lost or Stolen Cards | $15.00 |
| Chosen Name Change | $15.00 |
| Cosmetic Replacements (requesting a new photo) | $15.00 |
| Damaged/Non-Functioning Cards (less than 4 years from the issue date) | $15.00 |
| Damaged/Non-Functioning Cards (4 years or greater from the issue date) | No Fee (if the card is returned) |
Replacement fees and conditions are subject to applicable University policies and requirements.
Privacy
Personal information collected in connection with the issuance and use of a MavCARD, including the cardholder's image, is used for authorized University purposes and maintained in accordance with applicable University policies and legal requirements. Information associated with MavCARD use, including access to University facilities and services, may be maintained by the University for authorized administrative, operational, security, or other institutional purposes. Cardholder information will not be disclosed to third parties except with appropriate authorization or as otherwise permitted or required by law or University policy.
For additional information regarding the use of images, refer to the University's Photo Release Policy.
Facility and Service Access
Possession of a MavCARD does not guarantee access to all University buildings, facilities, services, programs, or resources. Access privileges are determined by the University department or authority responsible for the applicable facility, service, or resource and may be modified or revoked as appropriate. Cardholders are responsible for complying with all applicable University access and security requirements.
Misuse and Non-Transferability
A MavCARD may not be loaned, transferred, altered, duplicated, or used by anyone other than the individual to whom it was issued. Unauthorized or fraudulent use of a MavCARD or associated account may result in suspension or revocation of MavCARD privileges, financial responsibility for unauthorized benefits received, and disciplinary action in accordance with applicable University policies.
MavMONEY
Account Terms
MavMONEY is a prepaid declining-balance account associated with the MavCARD. MavMONEY funds may be used for eligible purchases at participating locations. MavMONEY funds are non-transferable and do not accrue interest. Transactions will be denied when sufficient funds are not available in the account. If a payment used to fund a MavMONEY account is returned, rejected, reversed, or otherwise not successfully collected, the University may remove the corresponding value from the account and restrict the account until the outstanding obligation is resolved. A $30 returned-check fee applies to deposited checks that are returned.
Account Activity and Transaction Errors
Funds are deducted from a MavMONEY account for authorized transactions. Transaction history is maintained by the University and is available to cardholders upon request. Suspected transaction errors must be reported within 30 calendar days of the transaction date.
Inactive Accounts
A MavMONEY account with no activity for two consecutive years will be considered inactive. Any remaining balance in an inactive account will be forfeited to the University, except as otherwise required by law.
Refunds
Upon permanent separation from the University, a cardholder may request a refund of a remaining MavMONEY balance exceeding $15. A $10 administrative fee will be deducted from the eligible refund amount. Refunds will not be issued for balances of $15 or less, except as otherwise required by law. See MavCARD Procedures for information about requesting an eligible MavMONEY refund.
Dining Dollars
Account Terms
Dining Dollars are a prepaid declining-balance account associated with the MavCARD and may be used for eligible purchases at participating on-campus dining locations. Dining Dollars are non-transferable, do not accrue interest, and are subject to the eligibility, enrollment, fee, plan, and participation requirements established by the University's Dining Dollars program. Transactions will be denied when sufficient funds are not available in the account. If a payment used to purchase Dining Dollars is returned, rejected, reversed, or otherwise not successfully collected, the University may remove the corresponding value from the account and restrict the account until the outstanding obligation is resolved. A $30 returned-check fee applies to deposited checks that are returned.
Misuse Policy
Dining Dollars are issued for the sole use of the assigned cardholder and are intended for personal food and beverage purchases through approved University dining services.
Misuse includes, but is not limited to:
-
Unauthorized Use: Using another individual's Dining Dollars account or permitting another individual to use the cardholder's account.
-
Circumvention: Attempting to bypass, manipulate, or exploit pricing structures, transaction processes, eligibility requirements, or program limitations.
-
Improper Benefit: Attempting to obtain goods, services, funds, or other benefits not authorized by the Dining Dollars program.
-
Misrepresentation or Fraud: Engaging in deceptive, fraudulent, or otherwise unauthorized use of Dining Dollars.
-
Commercial Use: Using Dining Dollars for resale, commercial purposes, or other personal financial gain.
The University reserves the right to review account activity when misuse is suspected and may temporarily restrict Dining Dollars access while a matter is reviewed. Confirmed violations may result in restriction or revocation of Dining Dollars privileges, removal of improperly obtained value, financial restitution, and referral to the applicable University conduct or disciplinary process.
Account Activity and Transaction Errors
Funds are deducted from a Dining Dollars account for authorized transactions. Transaction history is maintained by the University and is available to cardholders upon request. Suspected transaction errors must be reported within 30 calendar days of the transaction date.
Refunds and Expiration
Refund eligibility for purchased Dining Dollars plans ($300, $500, and $1,000) is governed by the University's published Dining Dollars Refund Policy. Unused Dining Dollars expire at the end of the applicable program usage period and are forfeited at the end of the Spring semester. Dining Dollars are non-transferable and are non-refundable except as provided by the University's published refund policy or as otherwise required by law.
Chosen Names
A MavCARD may display a chosen name after the chosen name has been officially designated through the appropriate University system. MavCARD Services does not establish, approve, or modify chosen names. The chosen name must be reflected in the applicable University system before a MavCARD displaying the chosen name may be issued. A non-refundable replacement fee applies when an existing MavCARD is reissued solely to display a chosen name. See MavCARD Procedures for information about obtaining a MavCARD displaying a chosen name.
Program Changes or Discontinuation
The University reserves the right to modify, suspend, or discontinue the MavCARD program or associated MavMONEY and Dining Dollars programs. If a program is discontinued or its administration is transferred to another entity, the University will provide affected cardholders with information regarding the disposition of eligible remaining balances. Unclaimed MavMONEY balances are subject to the two-year inactivity provisions of this agreement. Dining Dollars balances are subject to the expiration provisions of the applicable Dining Dollars program.
Governing Law
This agreement is governed by and construed in accordance with the laws of the State of Nebraska.
Amendments to this Agreement
The University reserves the right to update or amend this agreement at any time. Changes may be published on the official MavCARD website, posted by MavCARD Services, or communicated through other reasonable means. Unless otherwise specified, amendments become effective upon publication. Continued use of the MavCARD or associated accounts following the effective date of an amendment constitutes acceptance of the revised terms, to the extent permitted by applicable law and University policy.