To ensure a photo is accepted, please read and follow all instructions and guidelines carefully.
Find More Information About:
Uploading Your MavCARD Photo
Step-by-Step Instructions
Step 1: Claim Identity on TrueYou
Start by visiting the TrueYou website to claim your NetID and password. This step is required to access your MavCARD account.Step 2: Access MavCARD GET Online or MavCARD GET Mobile Application
Visit MavCARD GET Online or download the MavCARD GET Mobile Application, available for Apple or Android devices.Step 3: Log In
Log in to MavCARD GET Online or the MavCARD GET Mobile Application using the NetID and password created during Step 1.Step 4: Upload the Photo
After logging in, navigate to the "Upload Photo" section in the menu. Follow the prompts to submit the photo for the MavCARD.
Step 5: Check Your Confirmation Email
You will be notified if your photo has been approved or rejected by email. Photos that are rejected will need to be resubmitted to better align with photo guidelines (below).
Please Note: Submitting a photo does not automatically print the ID. Photos submitted are manually reviewed by our staff and may take up to one full business day to be reviewed.
MavCARD Photo Guidelines
Your MavCARD photo must meet standards similar to a U.S. passport or driver’s license photo. Photos that do not meet these requirements will be rejected.
- Color photo taken within the last six months
- Plain white, gray, or solid light colored background
- Face the camera directly with a full front view of face and shoulders
- Head centered with a neutral expression and both eyes open. Neutral expression preferred; a natural smile is acceptable if facial features are not significantly distorted
- No filters, edits, or digital alterations
- No shadows on face or background; photo must be well lit and in focus
- No hands, gestures, or objects visible in the photo
- No photos taken inside vehicles or cars
- No photos of existing photos, including photos of IDs or documents
- Head coverings are not permitted except for religious or medical reasons; full face must be visible.
- No hats or headwear that obscure hairline or face
- No sunglasses or tinted eyewear; prescription glasses allowed if eyes are clearly visible with no glare
- No headphones, earbuds, or other face-covering accessories
- No other people or pets in the photo
