To ensure a photo is accepted, please read and follow all instructions and guidelines carefully.
Find More Information About:
Uploading Your MavCARD Photo
Step-by-Step Instructions
Step 1: Claim Identity on TrueYou
Start by visiting the TrueYou website to claim your NetID and password. This step is required to access your MavCARD account.Step 2: Access MavCARD GET Online or MavCARD GET Mobile Application
Visit MavCARD GET Online or download the MavCARD GET Mobile Application, available for Apple or Android devices.Step 3: Log In
Log in to MavCARD GET Online or the MavCARD GET Mobile Application using the NetID and password created during Step 1.Step 4: Upload the Photo
After logging in, navigate to the "Upload Photo" section in the menu. Follow the prompts to submit the photo for the MavCARD.
Step 5: Check Your Confirmation Email
You will be notified if your photo has been approved or rejected by email. Photos that are rejected will need to be resubmitted to better align with photo requirements (below).
Please Note: Submitting a photo does not automatically print the ID. Photos submitted are manually reviewed by our staff and may take up to one full business day to be reviewed.
MavCARD Photo Guidelines
Your MavCARD photo is used to verify your identity, and must meet standards similar to a US Passport. MavCARD Services reserves the right to reject photos that do not meet these requirements.
To be accepted, your photo must meet the following requirements:
Photo Requirements
- Use a passport-style photo. Submit a color, head-and-shoulders photo with your full head visible. Face the camera directly with your head upright and centered. Avoid tilted heads or side profiles.
- Use a solid white or solid light gray background. Light gray is preferred. The background should be plain and free of objects, scenery, or other distractions.
- Make sure your face is clearly visible. Keep hair away from your eyes and face, and do not wear hats, caps, bandanas, headphones, or earbuds.
- Use a clear, well-lit photo. The photo should be in focus with good lighting and no shadows that make your face difficult to see.
- Only you should appear in the photo. Keep other people, animals, hands, and props out of the photo. Photos taken inside a vehicle should not be used.
- Prescription glasses are permitted. Your eyes must be clearly visible with no glare or reflections. Tinted lenses or sunglasses may only be worn when medically necessary. (documentation may be required)
- Religious head coverings are permitted. Your full face must be visible, and the covering must not cast shadows that obscure your face.
- Use a recent, original photo. The photo must have been taken within the last six months. Do not submit a photo of a driver's license, passport, printed photo, screen, or another existing photo.
- Do not alter your photo. Filters, AI-generated or AI-altered images, beauty effects, digital backgrounds, or other alterations cannot be used.
