MavCARD Photo Guidelines

To ensure a photo is accepted, please read and follow all instructions and guidelines carefully.

Find More Information About:

Uploading Your MavCARD Photo

Step-by-Step Instructions

Step 1: Claim Identity on TrueYou

Start by visiting the TrueYou website to claim your NetID and password. This step is required to access your MavCARD account.

Step 2: Access MavCARD GET Online or MavCARD GET Mobile Application

Visit MavCARD GET Online or download the MavCARD GET Mobile Application, available for Apple or Android devices.

Step 3: Log In

Step 4: Upload the Photo

After logging in, navigate to the "Upload Photo" section in the menu. Follow the prompts to submit the photo for the MavCARD.

Step 5: Check Your Confirmation Email

You will be notified if your photo has been approved or rejected by email. Photos that are rejected will need to be resubmitted to better align with photo guidelines (below).

Please Note: Submitting a photo does not automatically print the ID. Photos submitted are manually reviewed by our staff and may take up to one full business day to be reviewed.

Your MavCARD photo must meet standards similar to a U.S. passport or driver’s license photo. Photos that do not meet these requirements will be rejected.

Photo Requirements

Recent Photo: Taken within the last six months
Color: Photo must be in color (no black and white or heavily tinted images)
Background: Plain white, gray, or solid light-colored background.
Framing: Full front view of face and shoulders; face the camera directly (no profile angles or head tilts); head should be clearly visible and not too close or too far from the camera
Positioning: Head centered with both eyes open
Expression: Neutral expression; a natural smile is acceptable if facial features remain clearly visible
Lighting & Quality: Well-lit, in focus, with no shadows on the face or background

Not Allowed

Edited Images: Filters, digital alterations, or enhancements (including social media filters)
Obstructions: Hands, gestures, or objects in frame
Poor Source Images: Photos taken inside vehicles or photos of existing photos (including IDs or documents)
Headwear: Hats or coverings that obscure the hairline or face.
- Exception: Religious or medical head coverings are allowed if the full face remains visible
Eyewear: Sunglasses or tinted lenses; glasses with glare obscuring the eyes
Accessories: Headphones, earbuds, or face-covering items
Non-Everyday Attire: Costumes or non-everyday attire that may obscure identity
Additional Subjects: Other people or pets in the photo

MavCARD Photo Infographic

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