Teams in Information Technology Services

Need help and not sure who to talk to? Review our list of teams for more information.

Information Technology Services - Senior Leadership

Information Technology Services (ITS) is lead by Chief Information Officer, Bret Blackman.  Bret's direct reports are referred to as the ITS Senior Leadership which is comprised primarily of the team directors.  ITS Senior Leadership staff includes:  Bret Blackman, Andrew Buker, Matt Morton, Jesse Clark, Bob Goeman, Jaci Lindburg and Sybil Sanders.

Application & Development Services

Application and Development Services is a team of business intelligence, application and web development professionals responsible for developing new features, and technical support on enterprise wide services aligned to campus strategic goals. Several student centered services such as MavLINK portal, Salesforce CRM, Admissions Application System, DegreeWorks, Mavtrack, etc and additional campus wide services including the campus website and Blackboard Analytics warehouse are supported.

This team includes: Jesse Clark, Glenn Selby, Stuart Wheat, Michael Link, Eric Wingert, Cassia Nebel, Dan Kenny, Todd Nelson, Alex Boryca, and Angel Padilla.

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Business Office

The Information Technology Services (ITS) Business Office is located in EAB 110 and monitors the internal operations of ITS, assisting with budgeting, purchasing, accounting, personnel and other administrative issues. The staff processes all purchase orders, internal charges, journal entries, purchasing card charges, travel reimbursements, and petty cash vouchers for ITS staff. Human Resources issues with regard to hiring new staff/students, promotions, separations, transfers, salary increases, etc. are processed by this team.

This team includes: Sybil Sanders, Cathy Bosilijevic, and Tonya Bishop.

Client Services

Help Desk -  Our Help Desk team, located in EAB 104, provides first-level technology support for all UNO faculty, staff and students. We respond to your technical issues via phone, e-mail, and walk-in support. Our services include: equipment checkout, bulk hardware and software purchases, test scanning, and password recovery/reset assistance.
Desktop Support - These technicians support desktop applications in specific areas, such as the Community Engagement Center, Testing Center, International Programs, and most administrative units in the Epply Administration Building.
Multimedia Technology Services (MTS), located in Eppley Administration Building Room 104, provides computing and presentation equipment support for classroom use throughout the campus. MTS maintains the audio-visual equipment in more than 180 Hi-tech classrooms located throughout the campus, and provides upgrades and repairs to University-owned laser and inkjet printers and other electronic equipment for UNO faculty and staff. Additionally, we provide audio setup and operation for major campus events and assist departments interested in upgrading or purchasing new equipment for office or classroom use.

Digital Learning

The Office of Digital Learning provides strategic direction to the campus for online and hybrid programs and courses, in addition to providing tier-two technology support for faculty. Digital Learning considers the areas of student support and preparedness for online learners, quality and instructional support for online instructors, and growth and process improvement for online initiatives at the institution. Working in close collaboration with UNO's Center for Faculty Excellence, the instructional designers in the Office of Digital Learning support UNO faculty in developing and re-envisioning the delivery of courses in online and blended formats. This team includes Jaci Lindburg, Joyce Crockett, and Erin King.

Information Security Office

The Information Security Office (ISO) is a group of security professionals who support the efficient delivery of services to the constituents of the University; through a sustainable information security program that improves security, reduces costs, and uses security to ensure the goals of the campus are met.  The team, lead by Chief Security Office, Matt Morton, is focused on the creation of information security policies, standards, guidelines, and technical services that protect the University’s information assets as well as the security and privacy interests of the users of University services.

This team includes: Matt Morton, Jennifer Disney, Matt Glardi, Patrick Haugland, Seth Korber, and Nick Glade.

Infrastructure Services & Research Computing

The Infrastructure Services & Research Computing team is responsible the strategy, design, and operation of the campus server, network, telecommunications, and research computing services that support campus-wide academic and business activities.  This team, lead by their Director, Andrew Buker, manages the planning, design, procurement, implementation, and operation of a diverse suite of services, including the campus data centers, cable plant, and wire closets, applications hosted on campus and in the cloud, wired, wireless, and remote network access, campus telephones, cellular phones, and voice and video conferencing, research computing services, and many hardware and software procurement contracts.  The team consists of four sub-teams, Systems Administration, Network Engineering, Telecommunications, and Research Computing.

This team includes:  Andrew Buker, Beth Coughlin, Dan Ervin, Dave Homan, Dean Hayes, George Blessing, Jaime Young, James Harr, Jay Killion, Kent Brede, Melissa Merriman, Mike Zimmerman, Rachmad Suwondo, and Stephen McIntyre.