Support
Request Center
Have a problem you need to report? Need an account changed? Now, you can do it online.
The Request Center allows you to submit tickets to Information Technology Services, make common requests like:
- Account Status Change Requests
- Voicemail Password Resets
- Group & Org Email Requests
Face-to-Face Support
Location: 104 Eppley Administration Building
Open: Monday - Friday 9 A.M. to 5 P.M.
Due to COVID-19 and the safety of our technicians our office will remain locked during normal business hours, however, we will be available for assistance. We will also no longer allow more than one guest in the help center.
Please book an appointment for help center services. If you are unable to book an appointment online, please call us at 402.554.4357 and we will assist with getting an appointment entered. Appointments will take priority over walk-ins and can be made for all services we offer, including checkout.
Preparing for your Face-to-Face Appointment
In order to protect the health and safety of all, our staff will be wearing masks and gloves during your face-to-face scheduled support session. We request that you also wear a mask and practice appropriate social distancing during the visit.
Virtual and Phone Support
Phone: 402.554.4357
Toll Free: 1.866.866.2721
Email: unohelpdesk@nebraska.edu
Note : We are unable to change passwords through email or the ITS Service Request due to security concerns. Please phone the MavTECH Help Center if you need help changing a password.
Get Help Remotely (M-F, 9 A.M. - 4 P.M.): Start a Zoom Session
Information Technology Services can help with issues with accounts, phones, and technical services such as Canvas and Email. ITS does not fix personal computers, but they can make recommendations.
Campus Support Personnel
Information Technology Services provides direct technical support for several departments' computers and general support for campus systems. We also partner with the colleges to provide software for university-owned computers.
| Lead Support Person | Contact | Area of Support |
|---|---|---|
| Technical Support | 402.554.4357 unohelpdesk@nebraska.edu | General Support |
| Gary Meyer | 402.554.3940 | College of Arts and Sciences (AH & DSC) |
| Seth Korber | 402.554.2074 | College of Arts and Sciences (ASH) |
| David Nielsen | 402.554.2649 | College of Business Administration |
| James Sewing | 402.554.2047 | College of Communications, Fine Arts and Media |
| James Johnson | 402.554.5979 | College of Education, Health, and Human Sciences |
| Paul Pokorny | 402.554.3511 | College of Engineering |
| Mike Grove | 402.554.4932 | College of Information Science and Technology |
| Angela Patton | 402.554.4894 | College of Public Affairs and Community Service |
| Kristen Tuel | 402.554.2451 | Criss Library |