Boost Sales by Improving Customer Experience
- date: 04/16/19
- time: 11:30 AM - 12:30 PM
- location: Nebraska Innovation Campus, 2021 Transformation Drive, Lincoln, NE 68508 • maps
- contact: Umeda Islamova - Nebraska Business Development Center • 402.480.6845 • umeda@unl.edu
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"A satisfied customer is the best business strategy of all" - Michael LeBoeuf
Customer experience is one of the most critical area of focus for any organization. In this presentation, first of a series hosted by the Nebraska Business Development Center (NBDC), we talk about how businesses can boost sales, increase customer engagement, and create an effective sales process by revisiting how customers interact with the brand.
Umeda Islamova is the NBDC Director for Southeast Nebraska. She is passionate about creating strategic sales and marketing processes designed around the customer experience. Her background includes building up a minimally viable product into a successful software company, creating marketing strategy around tech commercialization, and running successful online retail businesses. In 2018, Umeda consulted 110 businesses around Southeast Nebraska and helped raise $4.6M in investment and 13 startup businesses. NBDC is a university-based business consulting program funded by the Small Business Administration. NBDC Consultants are credentialed professionals and are impartial advisors.
Guest Speaker, Patti Wubbels brings over 20 years of business development (sales) experience, mostly in the bankingindustry. Patti has worked every end of the sale from prospecting and cold calling to closing deals and managing a sales team. Patti takes pride in looking at her sales as a holistic relationship. “When you have something you are passionate about and helping others, it doesn’t really feel like selling”.
Topic: Boost Sales by Improving Customer Experience
Where: Nebraska Innovation Campus Board Room-2nd Floor
When: April 16 11:30AM-12:30PM
Cost: FREE
Lunch: Brown Bag