AI for Operational Excellence in Campus Services

published: 2025/07/22
contact: UNO Division of Innovative and Learning-Centric Initiatives (ILCI)
email: innovate@unomaha.edu

Illustration of a person sitting next to a red square with upward-pointing arrows, under the title 'AI for Operational Excellence in Campus Services.

Administrative and operational efficiency is essential for creating a seamless campus experience. At the University of Nebraska at Omaha (UNO), AI-powered initiatives are helping campus services operate more effectively, enhancing both student and staff experiences. Here are two projects that showcase AI’s impact on campus operations.

ITS/Library Tech Support Chatbot

Project Lead: Eric Hinsdale

To improve access to technical support, Eric Hinsdale’s project introduces a conversational chatbot that can answer common IT and library-related questions. This AI tool streamlines support for students, faculty, and staff by providing quick, accurate answers while reducing the workload on help desk teams. By leveraging AI, the chatbot ensures that campus users can resolve issues efficiently.

MarComm Operational Efficiency with AI

Project Lead: Office of Strategic Marketing and Communications

The University’s Office of Strategic Marketing and Communications (Marcomm) team is embracing AI to enhance their workflows. AI tools assist with content creation, SEO optimization, persona building, and analytics. By maximizing operations, the team can focus on crafting compelling stories and impactful campaigns that elevate UNO’s brand and outreach.

Driving Efficiency Across Campus

These projects demonstrate how AI can optimize operations and improve communication. By leveraging AI in innovative ways, UNO is setting a new standard for operational excellence.

About the University of Nebraska at Omaha

Located in one of America’s best cities to live, work and learn, the University of Nebraska at Omaha (UNO) is Nebraska’s premier metropolitan university. With more than 15,000 students enrolled in 200-plus programs of study, UNO is recognized nationally for its online education, graduate education, military friendliness and community engagement efforts. Founded in 1908, UNO has served learners of all backgrounds for more than 100 years and is dedicated to another century of excellence both in the classroom and in the community.