Skip to main content
University of Nebraska Omaha logo University of Nebraska Omaha
APPLY MY UNO DIRECTORY

Students Faculty Staff Community
University of Nebraska Omaha logo
university of nebraska omaha Office of Strategic Marketing and Communications
APPLY MY UNO DIRECTORY
Students Faculty Staff Community
  • About Us Backback to Main menu
    • Our Purpose
    • Our Services
    • Awards
    • Our Team
  • Marketing & Brand Backback to Main menu
    • Overview of Marketing
    • Brand Guidelines
    • Writing Style Guide
    • Templates
    • Logos & Marks
    • Fonts & Typesettings
    • Submit for Brand Review
  • Public Relations Backback to Main menu
    • Public Relations at UNO
    • What is Newsworthy?
    • News Center
    • UNO Events
    • Submit a News or Event Item for Consideration
    • Digital Signage
    • Submission Guidelines for the Maverick Daily and Bullseye
    • UNO Experts
  • Photo and Video Backback to Main menu
    • Overview of Photography & Videography
    • Headshots
    • Photo Guidelines and Policies
    • Release Forms and Permissions
    • Request Access to Photo Archive
    • Freelance Photographers and Videographers
    • Request Photo Services
  • Event Management Backback to Main menu
    • Overview of Event Planning & Management
    • Event Planning Resources
    • Event Planning FAQ
  • Digital and Social Backback to Main menu
    • Overview of Digital and Social Media at UNO
    • Request Digital Services
    • Sign Up for UNO Newsletters
    • Social @ UNO
    • Website
    • Short URLs (Vanity URLs)
  • Resources Backback to Main menu
    • Start Your Project
    • Trainings
    • Toolkit
    • UNO Licensed Vendors
    • Printing Services
    • Sponsorship Request Form
    • Contact Us
    • Policies
    • Casting Call: Tell Us Your UNO Story

HubSpot Chat

  1. UNO
  2. Office of Strategic Marketing and Communications
  3. Digital and Social
  4. HubSpot Chat

HubSpot Chat is a tool that allows visitors to the website to interact with UNO staff while on the website. It is another channel of contact similar to email and telephone and should be treated as such.

Policies and Best Practices

It is important for units using Chat to remember the policies in place to protect the privacy of users.

Do not post confidential or proprietary information about UNO, or UNO employees, students, staff, or alumni that would violate such a person's rights to privacy under applicable federal and state laws and regulations such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Family Educational Rights Privacy Act (FERPA) and university policies.

Access, Governance, and Costs

The Digital Communications Executive Committee oversees the governance of Chat. Only the Chat tool selected by the Digital Communications Team and approved by the Digital Communications Executive Committee may be used on the UNOmaha.edu website.

Requests for access to the chat support tool will be initiated with a Start Your Project request.

Key information required includes:

  • Goals of the Chat support (lead generation, support, contacting a department, etc.)
  • A communications plan (messaging, scripts, knowledge base)
  • A list of where chat will be offered on the website and why (by top ­level section or folder i.e.: /admissions or /registrar)
  • Team lead to act as point person and liaison with DigiComm and other chat groups on campus
  • Resource structure (backups in place, scheduling, and hours of operation)

Approval of the request for Chat support will be made by DigiComm and the web lead of the group submitting the request. If approved, the Digital Communications Web Team will integrate the Chat support access on the designated web pages and provide access to all vendor resources provided for training.

At this time, there are no plans to have individual units responsible for any costs to use the HubSpot live chat tool.

Contact Us

  • Office of Strategic Marketing and Communications
  • 102 Eppley Administration Building
  • 6001 Dodge Street, Omaha, NE 68182

  • General Email: marcomm@unomaha.edu
  • Media Relations: unonews@unomaha.edu

  • Phone: 402.554.2358

  • Meet the Team

Office of Strategic Marketing and Communications

  • 102 Eppley Administration Building
  • 6001 Dodge Street, Omaha, NE 68182
  • 402.554.2358
  • marcomm@unomaha.edu

Next Steps

  • Visit UNO
  • Request Information
  • Apply for Admission
  • The UNO Advantage
  • Our City (Omaha)

Just For You

  • Future Students
  • Current Students
  • Work at UNO
  • Faculty and Staff
  • A-Z List

Popular Services and Resources

  • my.unomaha.edu
  • Academic Calendar
  • Campus Buildings & Maps
  • Library
  • Pay Your Bill
  • Course Catalogs
  • Internships & Career Development
  • The Maverick Store
  • MavCARD Services
  • Military-Connected Resource Center
  • Speech Center
  • Writing Center
  • Human Resources
  • Center for Faculty Excellence

Affiliates

  • University of Nebraska System
  • NU Foundation
  • Buffett Early Childhood Institute
  • Daugherty Water for Food Institute
  • National Strategic Research Institute
  • Peter Kiewit Institute
  • Rural Prosperity Nebraska
  1. University Policies
  2. Privacy Statement
  3. Accessibility
  1. 402.554.2800

University of Nebraska Omaha
University of Nebraska Omaha, 6001 Dodge Street, Omaha, NE, 68182
  • ©  
  • Emergency Information Alert
  • MavsReport

Social Media


Omaha Skyline

Our Campus. Otherwise Known as Omaha.

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.