Hillcrest Health Services
Providing quality care for aging adults in the Bellevue area since 1967, Hillcrest Care Center (now Hillcrest Health & Rehab) was acquired by Jolene Roberts in 1989. Roberts' vision was to go beyond one nursing facility and create a full continuum of health services for aging adults, providing a seamless transition to the services needed while enhancing lives.
Today Roberts serves as president and CEO of Hillcrest Health Services with over 900 team members in seven service lines. Hillcrest is experiencing tremendous growth. Over the past several years, formal leadership development subsided to allow for greater focus on business operations and all the exciting challenges that accompany growth. It became apparent that existing leaders needed sharpened competencies and Hillcrest needed to identify and develop new leaders.
Hillcrest selected NBDC from a field of five competitors offering a formal leadership development program. NBDC's Professional and Organizational Development team interviewed Hillcrest staff from various service lines in order to understand the needs of the organization. After compiling data from these interviews, NBDC helped Hillcrest's executive team detail their list of competencies and created a curriculum to address them. Following an aggressive timeline, the first set of classes were presented to the first cohort before the end of 2015. NBDC immediately began to tweak program content to better meet the needs of the 2016 groups. From the first level of coursework, levels two and three are being developed to further deepen skills.
HIllcrest is already reporting benefits from the first sessions. Team members are more fully engaged, morale and workplace behaviors have improved. Like an investment paying dividends, Hillcrest is making an investment in their leaders that will pay off far into the future.
"We chose to partner with NBDC after a rigorous RFP process because of the breadth and depth of what they can do for an organization. I appreciate the knowledge, experience and flexibility of the NBDC team. NBDC has helped us build a leadership development curriculum that is impacting team members behaviors We have a partner that challenges our thinking and can provide more options. We were in a planning meeting recently and after 45 minutes of discussing a particular direction of the program, we added more curriculum based on organizational growth. The NBDC team didn't miss a beat and contributed greatly to the design of the next phase of the program. We look forward to a long relationship with NBDC."
—Jolene Roberts, President and CEO