One Chart | Patient
One Chart is for Patients
One Chart | Patient is a secure online portal that serves as your most important source of medical information. This portal can be accessed from your computer or smartphone and through it, you can:
- Ask your doctor questions
- Access parts of your medical record (e.g. immunizations)
- Pay bills and view billing statements
- Request return appointments
- Request prescription renewals
- View test results
How to Sign Up
Information on how to set up your account is provided in your After-Visit Summary (discharge paperwork). You can sign up for One Chart | Patient online, by emailing email@example.com, or by calling 402.559.0700.
Frequently Asked Questions
What if I need help?
If you would like assistance using One Chart | Patient, please call our technical support team at 402.559.0700 at any time. Technical support is also available by emailing firstname.lastname@example.org.
How do I communicate my medical concerns?
One Chart | Patient offers a messaging service with your health care team. You are able to communicate with any physician you have seen within the last three years or are scheduled to see in the next six months.
We ask that you do not use One Chart | Patient to communicate serious medical concerns with your health care team. Please schedule an appointment with your provider to discuss immediate medical concerns or problems.
If you are experiencing a medical emergency, call 911 immediately.
Can I schedule an appointment with my provider online?
You may request an appointment with your health care provider online. You will indicate which days of the week and times work best for you. Once the office staff receives your appointment request, you will receive a follow-up phone call or an email confirming your appointment date and time.
Which physicians can I send an electronic message to using One Chart | Patient?
You may send brief, electronic, health-related messages to any physician you have seen within the last three years or are scheduled to see in the next six months.
Why aren't all of my test results showing up in my One Chart | Patient account?
Certain test results require provider interpretation, so only specific test results are viewable online through One Chart | Patient. Most lab test results are available one business day after they are finalized. However, some results may take up to 30 days before they are available on One Chart | Patient.
How do I get a complete set of my medical records?
You can obtain your medical records by contacting the Health Information Management Department at 402.559.4024.
How may I view the health record of another adult, family member, or minor online in One Chart | Patient?
The One Chart | Patient Proxy option allows a parent or guardian to log into their personal On Chart | Patient account and then connect to information regarding another adult, family member, or minor. In order to access information for another person, you will need to fill out the applicable One Chart | Patient Proxy Access form. These include:
- Proxy form to provide another adult with online access to One Chart | Patient
- Proxy form to provide a legal guardian of a minor or incapacitated adult with online access to One Chart | Patient
- Proxy form to provide online access to your child's One Chart | Patient account (legal parent)
After the proxy form has been filled out, please mail the form to:
One Chart | Patient Proxy
10304 Crown Point Ave.
Omaha, NE 68134
Please allow 14 business days to process the proxy form. After 14 days, you should see a "proxy relationship" in your One Chart | Patient account so that you can access the health record of the approved adult, family member, or minor.
Upon the child's 13th birthday, proxy access for children will be limited to immunizations, allergies, growth charts, and preventive care. Once a child turns 19, he/she is no longer a minor under Nebraska law and you will no longer have access to his/her One Chart | Patient record. Your child may apply for his/her own login at age 19.
I completed the proxy forms to access the health records of another, but I am not able to see their information in my One Chart | Patient account.
Please allow 14 business days for your proxy request to be processed. To check on the status of your request, contact customer service at email@example.com or call 402.559.0700 anytime. Please include the name and date of birth for each person for whom you requested proxy access.
Is there an app available for my mobile phone or tablet?
Yes. Search and download MyChart in the Apple App Store or Android Market. Once downloaded, open the MyChart app and select Nebraska Medicine or One Chart | Patient as your provider. You must set up a One Chart | Patient account before using the application. For your added convenience, some third-party apps may be compatible with One Chart | Patient.
Can I view my provider's notes in One Chart | Patient?
One Chart | Patient is now showing provider notes. Clinic notes from select locations are available for visits after April 1, 2018 and for the majority of clinics after July 1, 2018. For more information on how to obtain your medical record, contact the Health Information Management Department at 402.559.4024.
What if I believe a note is incomplete or incorrect?
You may request a change to your record by submitting the request to the Health Information Management Department. This form can be found here.
Nebraska Medical Center
Omaha, NE 68198-9100
Hours: M-F 8 A.M.-4:30 P.M.
I forgot my username; how do I find out what it is?
Click on the "Forgot Password?" link on the One Chart | Patient login page. Enter your personal information and click "Next." Enter your answer to the security question. If you answer correctly, you will be allowed to change your password. If you require additional assistance, please contact customer service at 402.559.0700.
I am not receiving email notifications. What should I do?
Occasionally, some mail systems will block One Chart | Patient email messages. Please try some of the following suggestions:
- Update your email address on the One Chart home page, even if it is correct.
- Check your spam folder in your email.
- Make sure that firstname.lastname@example.org is in your address book as an approved sender.
- Try an alternate email address if you have one.
- Contact your email provider and make sure they are not blocking One Chart | Patient messages.
How do I create a strong password?
A strong password contains a variety of characters, uppercase and lowercase letters, numbers, and symbols. You should use a password that would be difficult for someone to guess and it should not contain any personal or easy-to-find details, such as your birthdate or name.
A strong password is something that is easy for you to remember, even though it is hard to guess. Substituting letters with symbols or using a phrase instead of a word can make your password stronger.
Why should I change my password frequently?
Changing your password frequently is one way to help ensure your account remains secure and protected.
What are other ways I can help protect my password?
To ensure that your password remains secure, never write it down or share it with anyone. Additionally, you should not send your password via email or another messaging platform.