Principal Investigators and Research Team
DeeDee Bennett, Ph.D. – Assistant Professor, School of Public Administration, Emergency Services Program
Yu-Che Chen, Ph.D. - Associate Professor, Director of the Global Digital Governance Lab, School of Public Administration
Jooho Lee, Ph.D. - Assistant Professor, Associate Director of the Global Digital Governance Lab, School of Public Administration
Joe Mancuso - Instructor, Coordinator of the Fire Service Management Program, School of Public Administration
About the Study
This study focuses on the intergovernmental use of social media to promote (or impede) cooperation and collaboration.
Social media platforms are often used by several emergency management-related agencies (public, private, and non-profit sector) prior to, during, and after disasters. Most studies have explored the use of social media during disasters by one agency or the interaction between an emergency management-related agency and the public. However, very little research has been done to determine the use across agencies as a means to facilitate cooperation and collaboration.
One important activity of emergency managers is leverage assistance from other agencies by promoting cooperation and collaboration. Their efforts to encourage trust, build consensus, facilitate communication, and strengthen necessary relationships are invaluable prior to and during active emergencies. Social media, now an established medium for communication has been known to build consensus (or dissension), boost trust (or mistrust) and strengthen (or destroy) relationships.