Client satisfaction surveys are notorious for low response rates. When we do get them back, the responses aren't always helpful. Let's talk about strategies for overcoming these trouble spots, and increasing the usefulness of survey responses. This interactive workshop will give you knowledge and skills to construct a satisfaction survey and a plan for administering it. We will also discuss ways to maximize the usefulness of results.
Presents by: Jeanette Harder, Ph.D., and Natalie Scarpa
Cost: $40 ($20 for students), plus $10 CEUs.
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