Transaction Disputes

A cardholder may dispute a charge appearing on their list of Purchasing Card charges. If there is a charge that is not recognized by the cardholder, or if it appears to be incorrect, the first step is to fax a Transaction Dispute Form to U.S. Bank, NA at 1-866-229-9625. If there is no resolution from this process, the cardholder must submit a Statement of Questioned Item with supporting document to:

UNO Purchasing Card Program Administrator
EAB Room 208

All disputed/questioned items MUST be communicated to the Program Administrator within thirty (30) days of the monthly cycle date. Your request will be sent directly to U.S. Bank, NA.

During the investigation, a credit will be issued to the cardholder's account for the amount questioned. When U.S. Bank, NA has completed its investigation, the cardholder will be notified of the resolution. If the dispute is not settled in the favor of the cardholder, the account will be charged for the disputed transaction amount.

During the dispute process, the Program Administrator may be required to request copies of transaction documents. When the request is fulfilled, the cardholder's account will be charged $5.00 for each copy supplied by U.S. Bank, NA if the cardholder is in error.

Transaction Dispute Form