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2007.03.16 > For Immediate Release
contact: Tim Kaldahl - University Affairs
phone: 402.554.3502 - email: tkaldahl@mail.unomaha.edu

National Airline Quality Rating to be announced April 2

What: 17th annual national Airline Quality Rating news conference

When: 9:30 a.m. EDT, Monday, April 2, 2007

Where: Holeman Lounge, National Press Club, Washington, D.C.

Phone: (316) 978-3045 (WSU Office of University Relations) (402) 554-3502 (UNO University Affairs)

Omaha - The results of the 17th annual national Airline Quality Rating (AQR) will be announced at 9:30 a.m. EDT, Monday, April 2, at a news conference in Washington, D.C. The AQR, the most comprehensive study of the performance and quality of the 18 largest airlines in the United States, each year helps sort out the difference in airline performance for the business community, the media and the general public.

The rating is conducted annually by researchers at the W. Frank Barton School of Business at Wichita State University (WSU) and the University of Nebraska at Omaha (UNO) Aviation Institute. The AQR is a cooperative project funded as part of faculty research initiatives at WSU and UNO.

The rating is a multifactor look at the overall performance quality of the airlines based on elements such as on-time, denied boardings, mishandled baggage and customer complaints. It is the only rating to include multiple criteria by which airline performance is measured in a quantitative and unbiased manner.

The new findings cover the 2006 calendar year. The following airlines, listed in alphabetical order, are rated: AirTran, Alaska, American, American Eagle, ATA, Atlantic Southeast, Comair, Continental, Delta, Frontier, Hawaiian, Jet Blue, Mesa, Northwest, SkyWest, Southwest, United and US Airways.

Jet Blue earned top honors in the previous two AQR reports. The researchers also will address the following issues:

— The good, the bad and the ugly of 2006;

— What’s next as the airlines and the nation return to better economic times;

— Overall industry performance in 2006;

— Perspectives on the call for an airline passenger bill of rights.

Media Notes: For information about the AQR, contact Dean Headley at WSU, (316) 978-3367, or Brent Bowen at UNO, (402) 554-3424.

Media unable to attend the news conference in Washington, D.C. may receive a copy of the AQR news release on the day of the news conference (April 3) by contacting either of the following:

— Amy Geiszler-Jones at WSU, by phone (316) 978-3409, by fax (316) 978-3776, or by e-mail amy.geiszler-jones@wichita.edu.

— Beverly Newsam at UNO, by phone (402) 554-2358, by fax (402) 554-3541, or by e-mail bnewsam@mail.unomaha.edu.

News releases will be mailed by first-class post Saturday, March 31.

An electronic version of the full report will be available after 9:30 a.m. (EDT) Monday, April 3, at the following address: http://www.aqr.aero. Taped comments by Dean Headley will be available via the WSU Radio Newsline at (316) 978-3682 or http://www.wichita.edu/newsline beginning at 9:30 a.m. (CDT) Monday, April 2. Brent Bowen will have comments available on the UNO Radio News Line beginning at 9:30 a.m. (CDT) Monday, April 2, at http://www.unomaha.edu/news/radionewsline/.

Headley will be available for interviews Monday after the news conference. Telephone the Willard Hotel in Washington, D.C. at (202) 628-9100. Ask for the room of Dean Headley.

Contact: Joe Kleinsasser, WSU director of news and media relations, (316) 978-3013, (316) 204-8266 (cell) or joe.kleinsasser@wichita.edu; or Tim Kaldahl, UNO assistant director of media relations, (402) 554-3502 or (402) 672-0828 (cell) or tkaldahl@mail.unomaha.edu.

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