Unit/Division Level Assessment

At the Unit/Division level, groups of staff within a single unit and/or division collaboratively plan and carry out assessment focused on: (1) evaluation of the unit’s achievement of their stated support objectives and (2) improving support services and activities within the unit/division. Similar to the Daily Work level, assessments are often work-embedded and indirect, focused on collecting evidence for the improvement of unit performance, services, and achievement of unit/division support objectives, and ultimately, contribute to evidence of institutional effectiveness in the institutional portfolio.

Plan

  • Identify unit/division support objectives
  • Select evaluation tools
  • Determine performance indicators
  • Identify assessment points
  • Develop a support objectives master matrix for unit/division
  • Identify gaps and repetition
  • Determine measures for objectives

Improve

  • Review results
  • Compare results to expectations
  • Identify weaknesses and strengths
  • Formulate action plan
  • Implement action plan
  • Report results and begin next assessment cycle

Collect

  • Collect data and/or artifacts
  • Assemble analysis team(s)
  • Choose analysis and interpretation methods
  • Formulate logistical plan
  • Transform data into evidence